Appointments

The practice operates an 'Advanced Access' system whereby we endeavour to ensure that patients are seen on the day of request. Therefore, the majority of our appointments are opened and available on each day. However we also offer a number  pre-bookable appointments (which can be booked up to 4 weeks in advance).

Access to Pre-Bookable Appointments

Appointments which can be pre-booked are as follows:

  • Extended hours appointments (Mondays 7.10 to 8.00am and Tuesdays 6.30pm to 7.50pm).
  • The first few appointments of each GPs' morning clinics
  • Many of the GP Registrars' appointments

Our receptionists may be able to book other times by negotiation with individual patients.

If you wish to pre-book an appointment, you can do so by calling in or telephoning  the surgery any time during office hours, but please avoid calling during the times the lines are open for the 'on the day appointments' (8:00 am and 10:30 am). Alternatively, they can be booked online, through Patient Access. To find out more about Patient Access, go to our Online Services page.

Access to Available on the Day Appointments

These appointments are accessible by telephoning the practice at the following times

  • 08:00 am - for morning surgery apppointments
  • 10:30 am - for afternoon surgery appointments

Patient Choice

We will endeavour to give you an appointment with the doctor of your choice.  However, if your need is urgent and the doctor of your choice is fully booked for either an on the day appointment request or for a 'book forward' appointment (see below), you may have to choose to either see another doctor (who will have all the necessary clinical information to hand for the consultation) or choose to wait until their doctor of choice is available.  Once again, please note that we will always attempt to place patients with their doctor of choice where possible as the system allows.

Triage

We operate a TRIAGE system that is in place for those patients requesting urgent appointments, once all the the routine appointments have been taken.

A nurse or a GP will telephone you and make an inital assessment of our needs. Depending on the assessment, you may be offered telephone advice or be invited to attend the surgery to see either a doctor or a nurse.

The triage system (which is the similar to the one that operated at the Primary Care Emergency Centre) will ensure the smooth running of the appointments system and will aid access to both doctors and nurses by patients who are in immediate need.

Cancellations

Please remember that appointments are at premium and if you cannot keep yours for any reason, you should notify the surgery immediately to give us a chance to allocate it to another patient.

Home Visits

Requests for home visits should be made only if the patient is unfit to attend the surgery. Please make your request before 11am except in an emergency.

If you need to see a doctor during surgery hours, always telephone 01472 372100.