A Practice Index survey revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help (Practice Index, 2021). Because of these staggering figures, on the 20th May 2021, the Institute of General Practice Management (IGPM) launched their campaign "If I die it will be your fault" to end all abuse towards general practice staff.
We would like to remind our patients that we will not tolerate any abuse towards our staff. Our practice remained open throughout the COVID pandemic and we continued to see patients face to face whenever there was a need.
Between January and November 2020, Woodford Medical Centre nurses and GPs made over 26,000 face to face contacts with patients and over 25,000 telephone contacts. Despite their own personal concerns and anxieties, our staff have worked relentlessly to ensure you and your family were safe. We risk assessed all of our staff, put measures throughout our offices and, with the exception of a handful of staff who needed shielding, we were here, working in the building for the whole of the pandemic. Remember: NHS staff are not heroes, they are humans, just like you. Please treat them with the kindness and respect they deserve.