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Things to Note Prior to Attending the Building

Published 14/09/2020

We understand that the current climate may discourage you from attending the surgery; however we must stress the importance of still attending for necessary appointments. These include reviews for long term conditions, such as diabetes, and blood tests.

Please be assured that we taking the necessary steps to make attending the surgery as safe as possible for you.

This includes:

  • Booking on the day appointments only which will allow reception to query any possible symptoms that patients may have before asking them to attend the surgery
  • Increased PPE (personal protective equipment) for all staff to reduce the risk of any cross-contamination between patients
  • Asking all patients to attend alone, where possible, and only at their given appointment time in order to reduce the number of people in the surgery at any one time – children requiring appointments are requested to only attend with one parent or guardian
  • Asking pateints to wear face protection when attedning the building (face masks or scarves around the mouht and nose area)
  • Intorducing a one way system through the main entrance area to ensure social distance is adhered to.
  • Temperature checks being carried out at the main entrance before allowing anyone to fully enter the building – anyone showing symptoms or presenting with a high temperature is advised to return home and isolate as per government guidelines
  • Extended appointment times for nurses and HCA’s, allowing them time to address any additional overdue reviews or outstanding blood tests, resulting in patients needing to attend less appointments at the surgery
  • Our waiting area has been rearranged to allow for social distancing and all items that pose a threat of cross-contamination between patients, including magazines and leaflets, have been removed
  • We are encouraging the use of the electronic prescription service so that patients can collect their prescriptions directly from their chosen pharmacy. Any prescriptions that are unable to be sent to a pharmacy and require collection by the patient are now located downstairs, just inside the main entrance, to ensure that only those attending for appointments are coming upstairs to the surgery and that nobody is passing through unnecessarily

If you feel that we can do more to help you feel at ease when attending the surgery, we encourage you to contact us and share your thoughts.